Return & Refund Policy

Thank you for shopping with Upper Game. We want you to be satisfied with your purchase. Please review our policy below:

1. Return Eligibility

We accept returns and exchanges only for items that are received damaged. To be eligible for a return or exchange, the following conditions must be met:

• The item must be reported to us within 3 days of receipt if damaged.
• You must provide a valid receipt or proof of purchase.
• It will be processed within 48 hours.

Note: Items that are not damaged or reported after 3 days are not eligible for return or exchange.

2. How to Request a Return or Exchange

To request a return or exchange for a damaged item, please follow these steps:

1. Contact Us: Email us at 572879348@qq.com with your order number, a description of the damage, and photos of the damaged item.
2. Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and instructions on how to return the damaged item.
3. Ship the Item: Pack the item securely and ship it back to us using the provided return instructions. We will cover the return shipping costs for damaged items.

3. Refund Process

Once we receive and inspect the damaged item, we will process your refund or arrange for a replacement, depending on your preference. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7 business days for the refund to be processed and reflected in your account.

Note: Shipping charges are non-refundable unless the item was received damaged.

4. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us at:

• Email: 572879348@qq.com
• NAME:MAYLERESCAPE LIMITED Company
• Address: UNIT# 2052 275 NEW NORTH ROAD LONDON UNITED KINGDOM N1 7AA 

Thank you for your understanding and for choosing Upper Game!